Key Points to Know When Working with Patient Appointment Reminder Feature
Contents
| • | When you log into system for the first time, a message “Would you like to check Appointment Reminder status?” pops up. You can click Yes or No as per the requirement. On selecting the check box provided, the message stops popping up again for next 24 hours. |
| • | On the Patient Appointment Reminder screen, once you click the Submit button, you cannot revert back the action. |
| • | Last minute text reminders do not require response. Hence the text content configured for such messages is different than the text messages sent in advance. |
| • | If the text message exceeds the limit of 130 characters, the message splits into two parts when transmitted. |
| • | You can exempt the patients from the Appointment Reminder service partly. This means the patient can opt for one or more services from Phone, Email, and Text. |
| • | Keywords (for example: #OFFICE#, #NAME#, $$APPDATE$$ etc.) are preconfigured. You must not try to edit or delete these keywords. This may hamper the workflow of the Patient Appointment Reminder service. It is recommended to contact InSync EMR support to make any kind of changes in the script. |
| • | When the patient’s mobile or phone number is not recorded in the system, you will not be able to choose Phone, Email, or Text options on the Patient Appointment Reminder screen. |
| • | When the patient’s mobile number is captured in the system, the phone/voice mail will never get diverted to the phone number even though the transmitted message to mobile number is failed. The message is diverted to phone number only when the mobile number is not captured in the system. |
| • | On the Patient Appointment Reminder screen, you might observe the current date and time in all three options (Phone, Email, and Text) even though you might have configured the reminders in a day or 2 days in advance. This happens when you missed to send the reminder on your scheduled day. |
| • | When the patient confirms the appointment through phone or text reminder, the visit status automatically changes to “Confirm”. |